Currently we are located in Texas but we have partners located in China as well as Germany. We send out orders direct from China, Guangzhou City. We have a 7 day order processing time.In this time we then place an order from our suppliers who send the order to our agent and then directly to you. This process helps us give the best possible retail price to our customers. This 7 day processing time is included in our shipping times.
As you can already tell, we don't have general shipping cost which you need to pay at checkout. All items already include shipping expenses, so you don't need to worry about any other extra prices above that.
USA & Other countries 15 - 30 working days
UK 10 - 25 working days
Note: Chinese's New Year 27 jan – 15 feb (holidays) period of orders delay
We do not accept returns. all sales are final. if you have an issue with your order, contact us and we will assist you and refund you if necessary. you are in good hands if you are not satisfied with your purchase at e-girl factory, we will take care of you.
Other useful info:
- For protection purposes, some items will be shipped by single package
- We cannot ship any batteries with the order, so if you're ordering lamp or watches - batteries wouldn't be included
- If order is bigger than 4.5lb it will be divided to parts and shipped as packages with different tracking numbers.
For wholesale offers please contact us at firstname.lastname@example.org